:root {
  --rb-red: #b72525;
  --rb-red-dark: #9e1010;
  --rb-bg: #0c0c0e;
  --rb-card: #1e1f24;
  --rb-soft: #2e3038;
  --rb-text: #f1f1f3;
  --rb-muted: rgba(241, 241, 243, .62);
}

/* --- Profil basligindaki "Son giriş yaptiginiz tarih" satiri -------------
 *
 * `core-user-login-menu-header` bileseni sunucudan gelen `lastLoginDate`
 * degerini Angular `date` pipe'i ile "medium" bicimde basiyor. Yerel demo
 * gercek bir "son giris" tutmadigi icin deger `0` ve cikti
 * "1 Oca 1970 04:00:00" oluyor. Bu satiri gizliyoruz; kullanici kodu
 * (`.user-code`) ve oturum suresi (`.session-duration`) yerinde kaliyor.
 * Angular'in `core-*` paketine DOKUNULMAZ; kural yalnizca yerel panelin
 * kendi stil dosyasinda durur.
 */
core-user-login-menu-header .menu-header .last-login {
  display: none !important;
}

.rb-live-launcher {
  position: fixed;
  right: 18px;
  bottom: 18px;
  z-index: 2147483639;
  display: inline-flex;
  align-items: center;
  gap: 9px;
  min-height: 44px;
  padding: 0 16px;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  box-shadow: 0 12px 30px rgba(0, 0, 0, .38);
  font: 800 13px/1 Urbanist, system-ui, -apple-system, Segoe UI, sans-serif;
  cursor: pointer;
}

.rb-live-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, .18);
}

.rb-live-window {
  position: fixed;
  right: 0;
  bottom: 0;
  z-index: 2147483641;
  width: 412px;
  height: min(712px, calc(100vh - 149px));
  margin: 0;
  border-radius: 12px 0 0 0;
  overflow: hidden;
  background: #f5f7fa;
  color: #111827;
  box-shadow: 0 18px 50px rgba(0, 0, 0, .45);
  font: 15px/1.42 system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif;
}

.rb-live-header {
  height: 69px;
  display: flex;
  align-items: center;
  gap: 17px;
  padding: 12px 16px 12px 24px;
  color: #fff;
  background: linear-gradient(91.24deg, rgb(183, 37, 37), rgb(158, 16, 16));
}

.rb-live-avatar {
  width: 45px;
  height: 45px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  background: #fff;
  color: var(--rb-red-dark);
  font-weight: 900;
  border: 2px solid rgba(255, 255, 255, .9);
}

.rb-live-header strong {
  display: block;
  font-size: 17px;
  line-height: 1.3;
  letter-spacing: .01em;
}

.rb-live-header span {
  display: block;
  margin-top: 1px;
  font-size: 12px;
  opacity: .8;
}

.rb-live-menu,
.rb-live-close {
  margin-left: auto;
  width: 40px;
  height: 40px;
  border: 0;
  background: transparent;
  color: #fff;
  font-size: 21px;
  line-height: 1;
  cursor: pointer;
  opacity: .94;
}

.rb-live-close {
  margin-left: 0;
  font-size: 28px;
  font-weight: 300;
}

.rb-live-body {
  height: calc(100% - 69px - 128px - 58px);
  min-height: 230px;
  overflow: auto;
  padding: 18px 18px 10px;
  background: #f5f7fa;
}

.rb-live-system,
.rb-live-joined {
  margin: 0 auto 12px;
  color: #858b98;
  text-align: center;
  font-size: 12px;
}

.rb-support-msg {
  margin: 11px 0;
  max-width: 88%;
}

.rb-support-msg--user {
  margin-left: auto;
}

.rb-support-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 4px;
  color: #8a909c;
  font-size: 12px;
}

.rb-support-msg--user .rb-support-meta {
  justify-content: flex-end;
}

.rb-support-meta span {
  font-weight: 700;
  color: #313641;
}

.rb-support-bubble {
  display: inline-block;
  padding: 10px 12px;
  border-radius: 12px 12px 12px 4px;
  background: #fff;
  color: #20242c;
  box-shadow: 0 1px 5px rgba(15, 23, 42, .08);
  white-space: pre-wrap;
}

.rb-support-msg--admin .rb-support-bubble,
.rb-support-msg--system .rb-support-bubble {
  background: #fff;
}

.rb-support-msg--user .rb-support-bubble {
  border-radius: 12px 12px 4px 12px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
}

.rb-live-quick {
  height: 128px;
  overflow: auto;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  padding: 10px 14px;
  background: #f5f7fa;
  border-top: 1px solid #e7eaf0;
}

.rb-live-quick button {
  min-height: 32px;
  border: 1px solid #dce1ea;
  border-radius: 9px;
  background: #fff;
  color: #343a45;
  font-weight: 700;
  font-size: 12px;
  cursor: pointer;
}

.rb-live-form {
  height: 58px;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 9px 12px;
  background: #fff;
  border-top: 1px solid #e5e7ef;
}

.rb-live-form input {
  min-width: 0;
  flex: 1;
  height: 40px;
  border: 1px solid #dde2ea;
  border-radius: 20px;
  padding: 0 14px;
  outline: 0;
  color: #111827;
}

.rb-live-form button {
  width: 40px;
  height: 40px;
  border: 0;
  border-radius: 50%;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  cursor: pointer;
}

.cb-site-shell {
  font-family: Urbanist, system-ui, -apple-system, Segoe UI, sans-serif;
}

.cb-site-public {
  position: fixed;
  right: 18px;
  top: 90px;
  z-index: 2147482000;
}

.cb-public-auth-bar {
  display: flex;
  gap: 8px;
}

.cb-public-auth-bar button,
.cb-login-box button,
.rb-admin-shell button,
.rb-admin-shell a {
  border: 0;
  border-radius: 8px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font-weight: 800;
  padding: 10px 14px;
  text-decoration: none;
  cursor: pointer;
}

.cb-login-modal {
  position: fixed;
  inset: 0;
  display: grid;
  place-items: center;
  background: rgba(0, 0, 0, .56);
}

.cb-login-modal[hidden] {
  display: none;
}

.cb-login-box {
  width: min(360px, calc(100vw - 28px));
  display: grid;
  gap: 10px;
  padding: 18px;
  border-radius: 14px;
  background: var(--rb-card);
  color: var(--rb-text);
  box-shadow: 0 22px 70px rgba(0, 0, 0, .45);
}

.cb-login-box input,
.rb-admin-shell input,
.rb-admin-shell select {
  min-height: 40px;
  border: 1px solid rgba(255, 255, 255, .1);
  border-radius: 8px;
  background: #111216;
  color: var(--rb-text);
  padding: 0 12px;
}

.rb-admin-shell {
  position: fixed;
  inset: 0;
  z-index: 2147481500;
  display: grid;
  grid-template-columns: 250px 1fr;
  background: var(--rb-bg);
  color: var(--rb-text);
}

.rb-admin-side {
  padding: 18px 12px;
  background: var(--rb-card);
  border-right: 1px solid rgba(255, 255, 255, .08);
}

.rb-admin-logo {
  padding: 14px 12px 24px;
  color: #fff;
  font-size: 25px;
  font-weight: 950;
  letter-spacing: .04em;
}

.rb-admin-side button {
  width: 100%;
  margin: 0 0 8px;
  text-align: left;
  background: rgba(46, 48, 56, .72);
}

.rb-admin-side button.is-active {
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
}

.rb-admin-main {
  overflow: auto;
  padding: 22px;
}

.rb-admin-main header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  margin-bottom: 18px;
}

.rb-admin-main h1,
.rb-admin-main h2 {
  margin: 0;
}

.rb-admin-main small {
  color: var(--rb-muted);
}

.rb-admin-shell--topnav {
  grid-template-columns: minmax(0, 1fr);
}

.rb-admin-shell--topnav .rb-admin-main,
.rb-admin-shell--topnav .rb-card {
  min-width: 0;
}

.rb-admin-shell--topnav .rb-card {
  overflow-x: auto;
}

.rb-admin-topnav {
  position: sticky;
  top: -1px;
  z-index: 5;
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 8px 0 14px;
  background: var(--rb-bg);
}

.rb-admin-topnav button {
  flex: 0 0 auto;
  white-space: nowrap;
  background: var(--rb-card);
}

.rb-admin-topnav button.is-active {
  background: var(--rb-red);
}

.rb-admin-feedback {
  min-height: 20px;
  margin: 0 0 12px;
}

.rb-admin-feedback.is-error,
.rb-admin-load-error {
  color: #fca5a5;
}

.rb-admin-panel {
  display: none;
}

.rb-admin-panel.is-active {
  display: block;
}

.rb-stats {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 14px;
}

.rb-grid-2 {
  display: grid;
  grid-template-columns: minmax(320px, .75fr) minmax(420px, 1.25fr);
  gap: 14px;
  align-items: start;
}

.rb-stats article,
.rb-card {
  border: 1px solid rgba(255, 255, 255, .08);
  border-radius: 14px;
  background: var(--rb-card);
  padding: 16px;
}

.rb-stats span {
  display: block;
  color: var(--rb-muted);
}

.rb-stats strong {
  font-size: 30px;
}

.rb-inline {
  display: flex;
  gap: 8px;
  margin-top: 10px;
}

.rb-card > input,
.rb-card > select,
.rb-user-form input,
.rb-user-form select {
  width: 100%;
  margin-top: 10px;
}

.rb-user-form {
  display: grid;
  gap: 10px;
}

.rb-muted {
  color: var(--rb-muted);
  margin: 8px 0 4px;
  font-size: 13px;
}

.rb-admin-shell table {
  width: 100%;
  border-collapse: collapse;
  min-width: 720px;
}

.rb-admin-shell th,
.rb-admin-shell td {
  padding: 10px;
  border-bottom: 1px solid rgba(255, 255, 255, .08);
  text-align: left;
}

.rb-pill {
  display: inline-flex;
  padding: 4px 8px;
  border-radius: 999px;
  background: rgba(183, 37, 37, .18);
  color: #fecaca;
}

.rb-admin-chat {
  max-height: 520px;
  overflow: auto;
  padding: 12px;
  border-radius: 12px;
  background: #f5f7fa;
}

.rb-card {
  overflow: auto;
}

.rb-admin-reply {
  display: flex;
  gap: 8px;
  margin-top: 10px;
}

.rb-admin-reply input {
  flex: 1;
}

@media (max-width: 720px) {
  .rb-live-launcher {
    right: 12px;
    min-height: 42px;
    padding: 0 13px;
  }

  .rb-live-window {
    right: 0;
    left: 0;
    bottom: 0;
    width: 100vw;
    height: min(720px, calc(100vh - 20px));
    border-radius: 12px 12px 0 0;
  }

  .rb-live-header {
    height: 64px;
    padding-left: 16px;
  }

  .rb-live-body {
    height: calc(100% - 64px - 116px - 56px);
  }

  .rb-live-quick {
    height: 116px;
  }

  .rb-admin-shell {
    grid-template-columns: 1fr;
  }

  .rb-admin-side {
    display: flex;
    gap: 8px;
    overflow-x: auto;
  }

  .rb-admin-logo {
    padding: 10px;
    white-space: nowrap;
  }

  .rb-admin-side button {
    width: auto;
    white-space: nowrap;
  }

  .rb-stats {
    grid-template-columns: 1fr;
  }

  .rb-grid-2 {
    grid-template-columns: 1fr;
  }

  .rb-inline,
  .rb-admin-reply {
    flex-direction: column;
  }
}

/* ========== Live Support Launcher (Bottom Right) ========== */
.rb-live-launcher {
  position: fixed;
  right: 20px;
  bottom: 0;
  z-index: 2147483642;
}

@media (max-width: 1023px) {
  .rb-live-launcher {
    bottom: calc(4.5rem + 8px + env(safe-area-inset-bottom, 0px));
  }
}

.rb-live-link {
  display: block;
  color: inherit;
  text-decoration: none;
}

.rb-live-img {
  display: block;
  max-width: 100%;
  height: auto;
}

/* ========== Login/Register Modals ========== */
.cb-login-modal,
.cb-register-modal {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  z-index: 2147483640;
  background: var(--rb-card);
  color: var(--rb-text);
  padding: 24px;
  border-radius: 12px;
  box-shadow: 0 20px 60px rgba(0, 0, 0, .5);
  min-width: 340px;
}

.cb-login-box {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.cb-login-box h3 {
  margin: 0 0 8px;
  font-size: 20px;
  font-weight: 700;
}

.cb-login-box input {
  padding: 12px 14px;
  border: 1px solid var(--rb-soft);
  border-radius: 8px;
  background: var(--rb-bg);
  color: var(--rb-text);
  font-size: 14px;
}

.cb-login-box input:focus {
  outline: none;
  border-color: var(--rb-red);
  box-shadow: 0 0 0 3px rgba(183, 37, 37, .25);
}

.cb-login-box button {
  padding: 12px;
  border: 0;
  border-radius: 8px;
  background: var(--rb-red);
  color: #fff;
  font-weight: 600;
  cursor: pointer;
}

.cb-switch-btn {
  background: transparent !important;
  color: var(--rb-muted) !important;
  font-weight: 500 !important;
  padding: 8px !important;
}

.cb-switch-btn:hover {
  color: var(--rb-text) !important;
}

/* =====================================================================
   Canlı destek — misafir/üye sohbeti (public launcher)
   ===================================================================== */

/* "Yeni" düğmesi menü butonu yerine geçtiği için metin butonu ölçüsü */
.rb-live-menu[data-action="support-new"] {
  width: auto;
  min-width: 56px;
  height: 30px;
  margin-left: auto;
  padding: 0 12px;
  border: 1px solid rgba(255, 255, 255, .32);
  border-radius: 999px;
  font: 700 11px/1 Urbanist, system-ui, sans-serif;
  opacity: .9;
}

.rb-live-body > .rb-live-loading,
.rb-live-body > .rb-live-error {
  padding: 14px 12px;
  border-radius: 10px;
  font: 600 13px/1.5 Urbanist, system-ui, sans-serif;
  text-align: center;
}

.rb-live-body > .rb-live-loading {
  background: #fff;
  color: #6b7280;
}

.rb-live-body > .rb-live-error {
  background: #fef2f2;
  color: #b91c1c;
  border: 1px solid #fecaca;
}

/* Misafir başlangıç formu */
.rb-live-intro {
  display: grid;
  gap: 10px;
  padding: 4px 0 2px;
}

.rb-live-intro-lead {
  margin: 0;
  color: #374151;
  font: 500 13px/1.55 Urbanist, system-ui, sans-serif;
}

.rb-live-intro label {
  display: grid;
  gap: 5px;
  color: #4b5563;
  font: 600 11px/1.3 Urbanist, system-ui, sans-serif;
  letter-spacing: .02em;
  text-transform: uppercase;
}

.rb-live-intro input {
  width: 100%;
  box-sizing: border-box;
  padding: 10px 12px;
  border: 1px solid #d1d5db;
  border-radius: 8px;
  background: #fff;
  color: #111827;
  font: 500 13px/1.2 Urbanist, system-ui, sans-serif;
  text-transform: none;
}

.rb-live-intro input:focus {
  outline: 2px solid var(--rb-red);
  outline-offset: 1px;
  border-color: var(--rb-red);
}

.rb-live-intro button[type="submit"] {
  padding: 11px 14px;
  border: 0;
  border-radius: 8px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font: 800 13px/1 Urbanist, system-ui, sans-serif;
  cursor: pointer;
}

.rb-live-intro button[type="submit"]:disabled {
  opacity: .6;
  cursor: progress;
}

.rb-live-intro-note {
  margin: 2px 0 0;
  color: #6b7280;
  font: 500 11px/1.45 Urbanist, system-ui, sans-serif;
}

/* =====================================================================
   Yönetim paneli — canlı destek inbox'u (3 kolon)
   ===================================================================== */

.rb-admin-login-main {
  display: grid;
  place-items: center;
  min-height: 100vh;
  padding: 24px;
  background: var(--rb-bg);
}

.rb-admin-login-card {
  display: grid;
  gap: 12px;
  width: min(420px, 100%);
  padding: 26px;
  border-radius: 16px;
}

.rb-admin-login-card h1 {
  margin: 0;
  font-size: 20px;
}

.rb-admin-login-card code {
  padding: 1px 5px;
  border-radius: 4px;
  background: var(--rb-soft);
  color: #fca5a5;
  font-size: 12px;
}

.rb-admin-login-card input {
  padding: 11px 12px;
  border: 1px solid var(--rb-soft);
  border-radius: 8px;
  background: #14151a;
  color: var(--rb-text);
  font-size: 14px;
}

.rb-admin-login-card button {
  padding: 11px;
  border: 0;
  border-radius: 8px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font-weight: 700;
  cursor: pointer;
}

.rb-admin-login-card button:disabled {
  opacity: .6;
  cursor: progress;
}

.rb-inbox {
  display: grid;
  grid-template-columns: minmax(240px, 300px) minmax(0, 1fr) minmax(220px, 280px);
  height: calc(100vh - 150px);
  min-height: 420px;
  border: 1px solid var(--rb-soft);
  border-radius: 14px;
  overflow: hidden;
  background: #15161b;
}

/* --- Sol kolon: filtreler + konuşma listesi --- */
.rb-inbox-list {
  display: grid;
  grid-template-rows: auto auto minmax(0, 1fr);
  min-width: 0;
  border-right: 1px solid var(--rb-soft);
  background: #191a20;
}

.rb-inbox-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 12px;
  border-bottom: 1px solid var(--rb-soft);
}

.rb-inbox-filters button {
  padding: 6px 11px;
  border: 1px solid var(--rb-soft);
  border-radius: 999px;
  background: transparent;
  color: var(--rb-muted);
  font: 600 11px/1 Urbanist, system-ui, sans-serif;
  cursor: pointer;
}

.rb-inbox-filters button:hover {
  color: var(--rb-text);
  border-color: #45474f;
}

.rb-inbox-filters button.is-active {
  border-color: var(--rb-red);
  background: var(--rb-red);
  color: #fff;
}

.rb-inbox-counter {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 9px 13px;
  color: var(--rb-muted);
  font: 600 11px/1.2 Urbanist, system-ui, sans-serif;
}

.rb-inbox-counter-unread {
  color: #fca5a5;
}

.rb-inbox-items {
  overflow: auto;
  padding: 0 8px 10px;
}

.rb-inbox-item {
  display: grid;
  gap: 5px;
  width: 100%;
  margin-bottom: 6px;
  padding: 10px 11px;
  border: 1px solid transparent;
  border-radius: 10px;
  background: #202128;
  color: var(--rb-text);
  text-align: left;
  cursor: pointer;
  font-family: inherit;
}

.rb-inbox-item:hover {
  border-color: #3a3c45;
}

.rb-inbox-item.is-active {
  border-color: var(--rb-red);
  background: #26272f;
}

.rb-inbox-item.is-unread .rb-inbox-item-last {
  color: var(--rb-text);
  font-weight: 600;
}

.rb-inbox-item-top {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}

.rb-inbox-item-top strong {
  overflow: hidden;
  font: 700 13px/1.25 Urbanist, system-ui, sans-serif;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.rb-inbox-item-top time {
  flex: 0 0 auto;
  color: var(--rb-muted);
  font: 500 10px/1 Urbanist, system-ui, sans-serif;
}

.rb-inbox-item-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
}

.rb-inbox-item-last {
  display: -webkit-box;
  overflow: hidden;
  color: var(--rb-muted);
  font: 500 11px/1.4 Urbanist, system-ui, sans-serif;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.rb-badge {
  display: inline-flex;
  align-items: center;
  padding: 3px 7px;
  border-radius: 5px;
  font: 800 9px/1 Urbanist, system-ui, sans-serif;
  letter-spacing: .05em;
}

.rb-badge--member {
  background: rgba(56, 189, 248, .16);
  color: #7dd3fc;
}

.rb-badge--guest {
  background: rgba(251, 191, 36, .16);
  color: #fcd34d;
}

.rb-badge--status {
  background: rgba(255, 255, 255, .07);
  color: var(--rb-muted);
}

.rb-badge--unread {
  background: var(--rb-red);
  color: #fff;
}

/* --- Orta kolon: aktif görüşme --- */
.rb-inbox-chat {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  min-width: 0;
  background: #101116;
}

.rb-inbox-chat-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  padding: 12px 16px;
  border-bottom: 1px solid var(--rb-soft);
  background: #191a20;
}

.rb-inbox-chat-title {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 7px;
  min-width: 0;
}

.rb-inbox-chat-title strong {
  overflow: hidden;
  font: 700 14px/1.2 Urbanist, system-ui, sans-serif;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.rb-inbox-chat-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.rb-inbox-chat-actions button {
  padding: 6px 11px;
  border: 1px solid var(--rb-soft);
  border-radius: 7px;
  background: transparent;
  color: var(--rb-text);
  font: 600 11px/1 Urbanist, system-ui, sans-serif;
  cursor: pointer;
}

.rb-inbox-chat-actions button:hover {
  border-color: #4a4c56;
  background: #23242b;
}

.rb-inbox-chat-actions button[data-role="inbox-close"] {
  border-color: rgba(183, 37, 37, .6);
  color: #fca5a5;
}

.rb-inbox-messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  overflow: auto;
  padding: 16px;
}

.rb-inbox-msg {
  display: grid;
  gap: 4px;
  max-width: min(78%, 520px);
}

.rb-inbox-msg-meta {
  display: flex;
  align-items: baseline;
  gap: 8px;
  color: var(--rb-muted);
  font: 500 10px/1 Urbanist, system-ui, sans-serif;
}

.rb-inbox-msg--visitor {
  align-self: flex-start;
}

.rb-inbox-msg--admin {
  align-self: flex-end;
  justify-items: end;
}

.rb-inbox-msg--system {
  align-self: center;
  max-width: 90%;
  justify-items: center;
}

.rb-inbox-bubble {
  padding: 10px 13px;
  border-radius: 12px;
  font: 500 13px/1.5 Urbanist, system-ui, sans-serif;
  white-space: pre-wrap;
  word-break: break-word;
}

.rb-inbox-msg--visitor .rb-inbox-bubble {
  border: 1px solid var(--rb-soft);
  border-bottom-left-radius: 4px;
  background: #22232a;
  color: var(--rb-text);
}

.rb-inbox-msg--admin .rb-inbox-bubble {
  border-bottom-right-radius: 4px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
}

.rb-inbox-msg--system .rb-inbox-bubble {
  border: 1px dashed #3a3c45;
  border-radius: 999px;
  background: transparent;
  color: var(--rb-muted);
  font-size: 11px;
  text-align: center;
}

.rb-inbox-compose {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid var(--rb-soft);
  background: #191a20;
}

.rb-inbox-compose textarea {
  padding: 10px 12px;
  border: 1px solid var(--rb-soft);
  border-radius: 9px;
  background: #14151a;
  color: var(--rb-text);
  font: 500 13px/1.45 Urbanist, system-ui, sans-serif;
  resize: vertical;
}

.rb-inbox-compose textarea:focus {
  outline: 2px solid var(--rb-red);
  outline-offset: 1px;
}

.rb-inbox-compose button {
  padding: 0 20px;
  border: 0;
  border-radius: 9px;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font: 800 13px/1 Urbanist, system-ui, sans-serif;
  cursor: pointer;
}

.rb-inbox-compose.is-locked {
  display: block;
  color: var(--rb-muted);
  font: 500 12px/1.5 Urbanist, system-ui, sans-serif;
}

/* --- Sağ kolon: kişi / görüşme bilgisi --- */
.rb-inbox-side {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
  min-width: 0;
  border-left: 1px solid var(--rb-soft);
  background: #191a20;
}

.rb-inbox-side-head {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--rb-soft);
}

.rb-inbox-avatar {
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font: 800 16px/1 Urbanist, system-ui, sans-serif;
}

.rb-inbox-side-head strong {
  display: block;
  margin-bottom: 5px;
  overflow: hidden;
  font: 700 13px/1.2 Urbanist, system-ui, sans-serif;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.rb-inbox-side-body {
  display: grid;
  gap: 0;
  align-content: start;
  overflow: auto;
  padding: 6px 16px 16px;
}

.rb-inbox-side-row {
  display: grid;
  gap: 2px;
  padding: 9px 0;
  border-bottom: 1px solid rgba(255, 255, 255, .05);
}

.rb-inbox-side-row span {
  color: var(--rb-muted);
  font: 600 10px/1.2 Urbanist, system-ui, sans-serif;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.rb-inbox-side-row strong {
  font: 600 12px/1.4 Urbanist, system-ui, sans-serif;
  word-break: break-word;
}

.rb-inbox-side-previous {
  margin-top: 14px;
}

.rb-inbox-side-previous h3 {
  margin: 0 0 8px;
  color: var(--rb-muted);
  font: 700 11px/1.2 Urbanist, system-ui, sans-serif;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.rb-inbox-side-previous-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 7px 0;
  color: var(--rb-muted);
  font: 500 11px/1.2 Urbanist, system-ui, sans-serif;
}

/* --- Durumlar: boş / yükleniyor / hata / seçim yok --- */
.rb-inbox-empty,
.rb-inbox-placeholder {
  display: grid;
  place-items: center;
  gap: 6px;
  min-height: 120px;
  padding: 24px 18px;
  color: var(--rb-muted);
  font: 500 12px/1.5 Urbanist, system-ui, sans-serif;
  text-align: center;
}

.rb-inbox-empty--error {
  color: #fca5a5;
}

.rb-inbox-chat.is-loading .rb-inbox-empty {
  color: var(--rb-muted);
}

/* --- Dar ekran: liste → görüşme → bilgi çekmecesi --- */
@media (max-width: 1100px) {
  .rb-inbox {
    grid-template-columns: minmax(210px, 250px) minmax(0, 1fr);
  }

  .rb-inbox-side {
    position: absolute;
    inset: 0 0 0 auto;
    width: min(320px, 86vw);
    z-index: 3;
    box-shadow: -18px 0 40px rgba(0, 0, 0, .5);
    transform: translateX(100%);
    transition: transform .18s ease;
  }

  .rb-inbox.is-side-open .rb-inbox-side {
    transform: translateX(0);
  }
}

@media (max-width: 720px) {
  .rb-inbox {
    grid-template-columns: minmax(0, 1fr);
    height: auto;
    min-height: 0;
  }

  .rb-inbox-list,
  .rb-inbox-chat {
    border-right: 0;
  }

  /* Mobilde liste ve sohbet tek kolon üzerinde değişir */
  .rb-inbox-chat {
    display: none;
  }

  .rb-inbox.is-chat-open .rb-inbox-list {
    display: none;
  }

  .rb-inbox.is-chat-open .rb-inbox-chat {
    display: grid;
  }

  .rb-inbox-chat-head {
    padding: 10px 12px;
  }

  .rb-inbox-compose {
    grid-template-columns: minmax(0, 1fr);
  }

  .rb-inbox-compose button {
    padding: 11px 14px;
  }
}

/* --- Mobil gezinme düğmeleri (varsayılan gizli) --- */
.rb-inbox-back,
.rb-inbox-side-toggle {
  display: none;
}

@media (max-width: 1100px) {
  .rb-inbox-side-toggle {
    display: inline-flex;
    align-items: center;
  }
}

@media (max-width: 720px) {
  .rb-inbox-back {
    display: inline-grid;
    place-items: center;
    flex: 0 0 auto;
    width: 30px;
    height: 30px;
    margin-right: 2px;
    border: 1px solid var(--rb-soft);
    border-radius: 8px;
    background: transparent;
    color: var(--rb-text);
    font-size: 20px;
    line-height: 1;
    cursor: pointer;
  }
}

/* Kapali gorusme uyarisi (public sohbet) */
.rb-live-closed {
  margin: 10px 0 4px;
  padding: 11px 12px;
  border: 1px solid #d1d5db;
  border-radius: 9px;
  background: #fff;
  color: #4b5563;
  font: 500 12px/1.5 Urbanist, system-ui, sans-serif;
  text-align: center;
}

.rb-live-closed strong {
  color: #111827;
  font-weight: 800;
}

.rb-live-form input:disabled {
  background: #eceef1;
  color: #9ca3af;
  cursor: not-allowed;
}

/* --- Duyuru cubugu --- */
.rb-announce-bar {
  position: sticky;
  top: 0;
  z-index: 2147483647;
  background: linear-gradient(91deg, var(--rb-red), var(--rb-red-dark));
  color: #fff;
  font: 600 13px/1.4 Urbanist, system-ui, -apple-system, Segoe UI, Roboto, Helvetica, Arial, sans-serif;
}
.rb-announce-inner {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  max-width: 1200px;
  margin: 0 auto;
  padding: 8px 40px 8px 16px;
  position: relative;
}
.rb-announce-label {
  flex: 0 0 auto;
  padding: 2px 8px;
  border-radius: 5px;
  background: rgba(255, 255, 255, .18);
  font: 800 10px/1 Urbanist, system-ui, sans-serif;
  letter-spacing: .06em;
  text-transform: uppercase;
}
.rb-announce-bar a {
  color: #fff;
  font-weight: 800;
  text-decoration: underline;
  text-underline-offset: 2px;
}
.rb-announce-bar span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.rb-announce-close {
  position: absolute;
  right: 8px;
  top: 50%;
  transform: translateY(-50%);
  width: 26px;
  height: 26px;
  border: 0;
  border-radius: 50%;
  background: rgba(255, 255, 255, .16);
  color: #fff;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
}
.rb-announce-close:hover {
  background: rgba(255, 255, 255, .28);
}
.rb-check {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  font-weight: 600;
}
.rb-check input {
  width: auto !important;
  min-height: 0 !important;
  margin: 0 !important;
}

/* Staff-owned shortcuts stay outside the polled conversation. */
.rb-quick-replies { margin-top: 18px; }
.rb-quick-reply-row { display: grid; grid-template-columns: minmax(90px, 150px) minmax(0, 1fr) auto; gap: 12px; align-items: end; margin-bottom: 12px; }
.rb-quick-reply-row label { display: block; min-width: 0; }
.rb-quick-reply-row textarea { box-sizing: border-box; width: 100%; resize: vertical; min-height: 70px; padding: 10px; border: 1px solid #444; border-radius: 8px; background: #17191f; color: #fff; font: inherit; }
.rb-quick-reply-row button { align-self: center; }
@media (max-width: 640px) { .rb-quick-reply-row { grid-template-columns: minmax(0, 1fr); padding-bottom: 12px; border-bottom: 1px solid #444; } .rb-quick-reply-row button { justify-self: start; } }

/* Dedicated staff pages retain their chat/editor DOM while switching tabs. */
.rb-staff-panel:not(.is-active) { display: none; }
.rb-quick-replies.rb-staff-panel { margin-top: 0; }
.rb-quick-reply-row label, .rb-quick-reply-preview label { min-width: 0; }
.rb-quick-reply-row input, .rb-quick-reply-row textarea, .rb-quick-reply-preview input { box-sizing: border-box; min-width: 0; max-width: 100%; width: 100%; }
.rb-quick-reply-preview { display: grid; grid-template-columns: minmax(100px, 180px) auto; gap: 12px; align-items: end; margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--rb-soft); }
.rb-quick-reply-preview > p { grid-column: 1 / -1; white-space: pre-wrap; overflow-wrap: anywhere; }
.rb-quick-reply-preview > button { justify-self: start; }
.rb-inbox-compose.is-locked { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; justify-content: space-between; }
.rb-inbox-compose.is-locked button { min-height: 42px; }
[data-role="visitor-counter"] input[type="date"] { box-sizing: border-box; width: auto; max-width: 100%; }

/* Only the native PF opening ad is fitted; its artwork is never cropped. */
.rb-opening-popup-overlay { top: var(--rb-opening-top, 0px) !important; bottom: 0 !important; height: auto !important; box-sizing: border-box; padding: 12px; z-index: 2147483643 !important; overflow: auto; }
.rb-opening-popup-card { margin: 0 !important; width: var(--rb-opening-width, min(576px, calc(100vw - 24px))); max-width: 100%; flex: 0 0 auto; }
.rb-opening-popup-controls { gap: 8px; margin-bottom: 12px !important; min-height: 40px; flex-wrap: nowrap; }
.rb-opening-popup-controls button { min-height: 40px; flex: 0 0 auto; }
.rb-opening-popup-controls button:last-child { min-width: 40px; }
.rb-opening-popup-controls button:focus-visible, .rb-opening-popup-image:focus-visible { outline: 2px solid #fff; outline-offset: 2px; }
.rb-opening-popup-media { width: 100% !important; max-width: 100% !important; }
.rb-opening-popup-image { display: block; width: 100% !important; max-width: 100% !important; height: auto !important; object-fit: contain !important; }
@media (max-width: 480px) { .rb-quick-reply-preview { grid-template-columns: minmax(0, 1fr); } }

.rb-staff-shell [data-role="staff-nav"] { display: grid; gap: 8px; min-width: 0; }
.rb-staff-shell [data-role="staff-nav"] button { margin: 0; min-width: 0; }
@media (max-width: 800px) { .rb-staff-shell .rb-admin-side { flex-wrap: wrap; } .rb-staff-shell [data-role="staff-nav"] { width: 100%; grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* Keep operator reply entry visible while only the message history scrolls. */
.rb-inbox { height: var(--rb-inbox-fit-height, calc(100dvh - 150px)); min-height: 0; }
.rb-inbox-chat { min-height: 0; overflow: hidden; }
.rb-inbox-chat.is-empty, .rb-inbox-chat.is-loading { grid-template-rows: minmax(0, 1fr) auto; }
.rb-inbox-chat.is-empty > .rb-inbox-empty, .rb-inbox-chat.is-loading > .rb-inbox-empty { min-height: 0; overflow: auto; }
.rb-inbox-messages { min-height: 0; overscroll-behavior: contain; }
.rb-inbox-compose { box-sizing: border-box; min-width: 0; align-self: end; }
.rb-inbox-compose textarea { box-sizing: border-box; width: 100%; min-width: 0; min-height: 58px; max-height: min(160px, 24dvh); }
.rb-inbox-compose > button[type="submit"] { min-height: 42px; }
.rb-inbox-compose > button[type="submit"]:disabled { opacity: .45; cursor: not-allowed; }
.rb-inbox-closed-notice { grid-column: 1 / -1; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; color: var(--rb-muted); font: 500 12px/1.4 Urbanist, system-ui, sans-serif; }
.rb-inbox-closed-notice button { min-height: 38px; padding: 8px 12px; }